We provide temporary accommodation facilities and curated experiences at various locations, events and times of the year as detailed on thepopuphotel.com website (Our Website).
These terms and conditions form the basis of your agreement with us as guests to our events and govern the terms of our relationship. Please read them carefully.
The agreement is between you and The Pop-Up Hotel Ltd, company registration no. 06794975.
In making a booking with us, visiting, or staying at one of our accommodation facilities you have accepted these terms and conditions and are legally bound by them.
The following general terms and conditions apply to all bookings with us, except otherwise indicated at the time of booking. If you are a broker: you confirm that: (a) you will ensure that any guests comply with these terms and conditions as if they were you (including, without limitation, as regards the sections entitled Your Responsibility, Prohibition, Damages and Loss and Banned Persons); and (b) where we have referred a guest to you in respect of a given event, you have only placed them to stay at our relevant accommodation facility.
Additional terms and conditions may also apply for each location or event – these additional terms and conditions may be added to or shown as modifications to the general terms and conditions. They are typically set out separately on Our Website under the heading for that location or event (e.g. The British Grand Prix at Silverstone).
General Terms & Conditions
Booking
When you make a booking, you are offering to rent a Room from us for the date(s) stated on your booking request (Booking Dates).
The ‘Room’ for this purpose is a temporary accommodation space, usually in the form of a tent, motorhome, trailer, cabin, RV or other temporary structure and has the facilities that are applicable to the particular room type that you have chosen. Such facilities are as described on Our Website, and, where applicable, as stated on our invoice. Photos shown on Our Website are illustrative only and are not meant to be an exact representation of the Room or facilities; we reserve the right to replace the room or facilities we provide to you with room or facilities that are at least equal to the standard of your chosen room type.
A binding agreement arises between us when we accept your deposit. You will receive confirmation from us when this happens.
Price
The price you have to pay for your Room is as set out on Our Website for your chosen type of room and Booking Dates, or, if different, as set out in writing from us to you (Price).
The Price we charged is in £ Sterling GBP and you agree to pay us in £ Sterling GBP.
Payment
To secure the booking, a deposit must be paid (Deposit). The Deposit is measured as a percentage of your total booking cost and the percentage applied may vary by event, location and room type. The required deposit will be shown as part of the booking process. The Deposit must be paid immediately at the time of booking.
- During the British Grand Prix at Silverstone:
- Oct 1 – Dec 30: 50% of the total booking (or the balance to reach 50% if a deposit has already been paid)
- Jan 1 – April 2: 75% of the total booking cost (or the balance to reach 75% if a deposit has already been paid)
- From April 3 until the event: 100% of the total booking cost (or the balance to reach full payment if a deposit has already been paid)
- Near West Pennard during Glastonbury Festival:
- On Booking: 20% of the total booking cost;
- By Ticket sale day: Estimated to be November 21 2026, Increase to 50% of total booking costs;
- By January 15th: The remaining balance due;
- Near Monaco during the Monaco Grand Prix:
- On Booking: 50% of total booking cost;
- By February 1 2026: Remaining balance due.
If the Balance Outstanding is not fully paid by the Final Payment Date, then your booking will be cancelled and room/s made available for sale to the public. Any deposits made will be forfeit.
We may allow additional time to pay in certain circumstances. Late payments incur interest at the rate of 4% per week above the base rate of Barclays Bank plc at that time.
For your convenience, we will charge the Balance Outstanding to the credit or debit card that you have used to pay the Deposit (Your Card) on or shortly after Final Payment Date. We will remind you of this prior to applying any charges.
By making a booking, you authorise us to debit any amount owing by you from Your Card through our payment portal (the same online payment system that you have used when making the online booking).
Booking Process
You can make a booking by contacting us email, whatsapp or using our online booking facility. You will know that the booking for your choice of Room and Booking Dates has been made when we confirm your booking in writing. Please notify us immediately if the details in our confirmation are incorrect.
The online booking facility enables you to make a booking and pay the Deposit using your choice of debit or credit cards. In most cases, you will receive immediate confirmation of your booking.
Changes to Booking
Where applicable, you may modify your booking, such as Booking Dates, Room type or number of guests within the maximum permitted). Changes to Booking Dates and Room type are subject to availability. If the price for the new Room type or new Booking Dates exceeds the Price for your old booking, you agree to pay the excess amount immediately. If the price for the new Room type or new Booking Dates is less than the Price for your old booking, you agree that no refund for the difference is payable by us, unless otherwise agreed in writing.
Cancellation
- a) Cancellation by You. You may cancel your booking up until the Final Payment Date. If you cancel your booking, we will refund you 50% of the Deposit that you have paid. Cancellation after the Final Payment Date is not permitted.
- b) Cancellation by Us. We reserve the right to cancel your booking should there be insufficient demand overall for the accommodation at the particular location or for such other reasons as we think necessary. Subject to other provisions in the terms and conditions, if we do cancel the booking, we will refund your payment in full and you acknowledge that we have no further liability to you by way of compensation or otherwise.
- c) Where we are unable to host the accommodations during the booking dates due to reasons beyond our reasonable control, we will use our reasonable endeavours to reschedule the accommodations to other dates or give you a credit.
Administration Fees.
- Rooms up to £5k – £69 admin fee retained
- Rooms up to £10k – £79 admin fee retained
- Rooms up to £15k – £179 admin fee retained
- Rooms up to £20k – £189 admin fee retained
- Rooms up to £30k – £199 admin fee retained
Restaurant reservations
At events where reservations may be made for food and beverage packages, payment in full is required at the time of booking.
Salon and Spa appointments
Bookings made for Salon and Spa appointments will require payment in full at the time of booking.
Cancellation of Spa, Salon and Restaurant bookings
- non arrival – full payment retained
- within 7 days – full payment retained
- 7–30 days – 50% retained
- 30+ days – 25% retained
Discounts
All discounts are subject to availability and can be withdrawn at our discretion.
Your Responsibility
You agree to use the Room and our facilities responsibly and behave in a civilised manner.
Behaviour
Guests must behave respectfully. Aggressive or abusive behaviour will not be tolerated.
Facilities We Provide
We may provide facilities such as toilets, showers, WIFI, and entertainment at our discretion.
Liability
We are not liable for loss or damage to personal belongings.
Warranty
You agree to indemnify us against claims arising from your actions.
Prohibition
- No fires, stoves, candles
- No high-power electrical equipment
Damages and Loss
Damaged or missing items will be charged to you.
Termination
Either party may terminate the agreement under certain conditions.
Complaints
Please raise concerns during your stay.
Banned Person
We may ban individuals at our discretion.
Photography
Photos and videos may be taken for marketing purposes.
Privacy Policy
See our Privacy Policy.
Entire Agreement
This agreement supersedes all previous agreements.
Modification of Terms and Conditions
We may update these terms at any time.
Interpretation
This agreement is governed by the laws of England.
